Terms & Conditions

Welcome. AgencyLeads LLC and/or its affiliates ("AgencyLeads," "we," "our," "us") provide website features and services to you when you visit AgencyLeads.com, use AgencyLeads products or services, or use software or resources provided by AgencyLeads in connection with any of the foregoing (collectively, "AgencyLeads Services"). AgencyLeads provides these services subject to the following conditions.

Agreeing to These Terms & Conditions

IMPORTANT — PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS AND CONDITIONS (THESE "TERMS") BEFORE ACCESSING OR USING WWW.AGENCYLEADS.COM OR ANY OF OUR SITES OR ONLINE RESOURCES WHICH LINK TO THESE TERMS.

THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITY, INCLUDING ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING, RIGHT TO A JURY TRIAL, AND RIGHT TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR MOST DISPUTES UNLESS SPECIFIED BELOW. THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT.

Relationship to Your Service Agreement. These Terms govern your use of our website and online resources. If you purchase done-for-you services from AgencyLeads, those services are governed by a separate written service agreement signed by you and AgencyLeads. If anything in these Terms conflicts with your signed service agreement regarding the services, the service agreement controls. Nothing in these Terms modifies, limits, or replaces the guarantees, deliverables, refund terms, or other obligations set out in your service agreement.

General Use

The use of AgencyLeads.com or other sites or online resources to which these Terms are linked (each, a "Website"), owned and maintained by AgencyLeads LLC, is governed by these Terms. By accessing, using, subscribing, or placing an order over the Website, you and your business agree to the terms and conditions set forth herein. If you do not agree to these Terms in their entirety, you are not authorized to use the Website.

THIS IS A BINDING AGREEMENT. THESE TERMS, TOGETHER WITH OUR PRIVACY STATEMENT, FORM A LEGALLY BINDING AGREEMENT BETWEEN YOU AND YOUR BUSINESS ("YOU") AND AGENCYLEADS. Please print and retain a copy for your records.

AgencyLeads reserves the right to update and change these Terms from time to time by posting updates to our Website. It is your responsibility to check this page periodically for changes. Use of the Website after such changes constitutes acceptance of those changes.

Section 1 — Website Use

The Website is intended for businesses operated by adults. If you use the Website, you affirm that you are at least 18 years old or the legal age of majority in your state (whichever is greater), operate a business, have the legal capacity to enter into a binding contract with us, and have read and agree to these Terms.

Section 2 — Website Conduct and Intellectual Property

All aspects of our Website are protected by U.S. and international copyright, trademark, and other intellectual property laws, including all content, information, design elements, text, logos, taglines, images, testimonials, and video and audio clips. No material on the Website may be copied, reproduced, distributed, republished, uploaded, displayed, posted, or transmitted in any way without our express written permission. The AgencyLeads name and logo are proprietary marks, and their use is strictly prohibited.

Subject to your continued compliance with these Terms, AgencyLeads grants you a revocable, limited, non-exclusive, royalty-free, non-sublicensable, non-transferable license to use the Website. You acknowledge that you acquire no ownership rights in any material protected by intellectual property laws.

You agree not to use the Website in any unlawful manner or in a manner harmful to AgencyLeads, including but not limited to: any dishonest or unethical practice; any violation of law; harm to our reputation; hacking or other attacks on the Website; scraping, crawling, or copying content we have not permitted; introducing viruses or malicious code; interfering with the security or operation of the Website; framing or mirroring the Website; gathering intelligence for a competing offering; or infringing any third party's intellectual property rights.

You further agree that you will not upload or incorporate into any content you provide to us any social security numbers, credit card data, passwords, security credentials, bank account numbers, or sensitive personal, health, or financial information.

Section 3 — Our Privacy Statement

Your submission of personal information through the Website is governed by our Privacy Statement, which is incorporated into these Terms by reference. AgencyLeads reserves the right to modify its Privacy Statement from time to time in its reasonable discretion.

Section 4 — Information You Provide; Registration; Passwords

If you create an account with AgencyLeads, you warrant that the information you provide is truthful and accurate and that you are not impersonating another person. You are responsible for maintaining the confidentiality of your password and agree not to transfer your credentials or account access to any third party. You are responsible for all activity under your account.

Section 5 — Order Placement and Acceptance

If you order a service or product, payment must be received (in accordance with the payment terms of your service agreement, where applicable) before your order is accepted. We may require additional information regarding your order and may cancel or limit an order at any time after it has been placed. Your electronic order confirmation does not by itself signify our acceptance of your order. We reserve the right to limit the sale of our products and services to any person, geographic region, or jurisdiction at our sole discretion. All advertised prices are in, and all payments shall be made in, U.S. Dollars.

Section 6 — Fees, Payment, and Refunds

The fees, payment schedule, and any refund or guarantee terms applicable to our done-for-you services are set out in your written service agreement and, where referenced, on our published Guarantees page. Those documents control with respect to the services you purchase. To the extent you purchase any other product or subscription through the Website that is not covered by a service agreement, the specific terms presented to you at the point of purchase will govern its fees and any refund eligibility.

You are responsible for paying all sums due in accordance with your service agreement or the applicable purchase terms. Failure to use the services does not relieve you of your payment obligations. In the event we commence collection of any unpaid amounts, you will be liable for reasonable collection costs, including attorneys' fees, to the extent permitted by law and consistent with your service agreement.

Section 7 — Products, Services, and Prices

Products, services, and prices are subject to change. AgencyLeads reserves the right, without notice, to discontinue products or services or modify specifications and prices, without incurring any obligation to you, except as otherwise provided in a signed service agreement. AgencyLeads does not warrant that product or service descriptions on the Website are complete, current, or error-free.

Section 8 — Disclaimer — Your Individual Results Will Vary

Every agency and business is different, employing different offers, strategies, and structures. Therefore, individual results will vary from client to client.

YOUR INDIVIDUAL RESULTS WILL VARY DEPENDING ON FACTORS UNIQUE TO YOUR BUSINESS, INCLUDING YOUR OFFER, YOUR MARKET, YOUR SALES PROCESS, YOUR FULFILLMENT CAPACITY, AND OTHER FACTORS.

AgencyLeads provides done-for-you outbound marketing services. Where AgencyLeads offers specific performance guarantees, those guarantees, including their conditions and remedies, are defined solely in your written service agreement and on our published Guarantees page. Except for those written guarantees, AgencyLeads does not otherwise promise, guarantee, or warrant any particular level of revenue, closed sales, or profitability, because converting the appointments and leads we generate into paying clients depends on your offer and your own sales process.

We do not make general earnings claims beyond the specific guarantees stated in your service agreement, and we do not sell a business opportunity, "get rich quick" program, or franchise. We do not offer tax, accounting, financial, or legal advice; you should consult your own professionals for advice on those topics.

Section 9 — Your Responsibilities in Running Your Business

You represent and warrant that you operate a business in good standing and that there are no prior or pending government investigations or prosecutions against you or your business. You agree that you will use our products and services only for lawful purposes.

You are solely responsible for complying with all applicable laws and regulations in running your business, including all laws governing advertising and marketing claims, taxes, and any other laws applicable to your business. You agree to indemnify AgencyLeads in the event that you or your business violates any law and a claim is asserted against AgencyLeads as a result.

Section 10 — Client Cooperation and Outreach Compliance

Because our services include outbound communications conducted on your behalf or on behalf of your business, you agree to cooperate with our reasonable requests and to comply with all laws applicable to such communications, including the CAN-SPAM Act (15 U.S.C. § 7701), the Telephone Consumer Protection Act (47 U.S.C. § 227), and the FTC's Telemarketing Sales Rule (16 C.F.R. § 310), as well as the FTC's Endorsements and Testimonials Guides where applicable. You represent that any contact data, offers, or materials you provide to us for use in outreach are accurate and lawfully obtained and may be lawfully used for outreach. You agree to indemnify and defend AgencyLeads from any claims arising from your violation of applicable law or third-party rights in connection with outreach conducted using data or materials you supplied or approved.

Section 11 — Testimonials, Reviews, and Content You Submit

AgencyLeads may use testimonials and reviews in whole or in part, together with the name, city, and state of the person submitting them, in any media, at our discretion. Testimonials represent the unique experience of the person submitting them and do not necessarily reflect the experience you may have. As stated above, results vary. By submitting a testimonial, review, or other content, you grant AgencyLeads a royalty-free, worldwide, perpetual, non-exclusive, irrevocable, and sublicensable license to use, reproduce, modify, publish, and display it, and you represent that you own or control all rights to the content, that it is accurate, and that you will indemnify AgencyLeads for any claims resulting from it. AgencyLeads may, but is not obligated to, edit or remove submitted content.

Section 12 — Disclaimers of Other Warranties

EXCEPT WHERE OTHERWISE INAPPLICABLE OR PROHIBITED BY LAW, AND EXCEPT FOR THE SPECIFIC GUARANTEES SET OUT IN YOUR WRITTEN SERVICE AGREEMENT, THE WEBSITE AND ALL CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DISCLAIM ALL WARRANTIES AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY, AND COMPLETENESS OF ANY INFORMATION ON THIS WEBSITE, AND DO NOT WARRANT THAT THE WEBSITE WILL BE SECURE, UNINTERRUPTED, OR ERROR-FREE. ALL IMPLIED WARRANTIES ARE DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Section 13 — Limitation of Liability

EXCEPT WHERE OTHERWISE PROHIBITED BY LAW, IN NO EVENT SHALL AGENCYLEADS OR ANY OF ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT, THE SERVICES, OR YOUR USE OF THE WEBSITE OR ANY SOFTWARE, REGARDLESS OF WHETHER AGENCYLEADS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, OR GOODWILL. NOTHING IN THIS SECTION LIMITS AGENCYLEADS' OBLIGATIONS EXPRESSLY SET OUT IN A SIGNED SERVICE AGREEMENT.

Section 14 — Dispute Resolution by Mandatory Binding Arbitration and Class Action Waiver

PLEASE READ THIS ARBITRATION PROVISION CAREFULLY. EXCEPT WHERE PROHIBITED BY LAW, YOU AND YOUR BUSINESS AGREE THAT ANY CLAIM YOU MAY HAVE MUST BE RESOLVED THROUGH FINAL AND BINDING CONFIDENTIAL ARBITRATION. YOU ACKNOWLEDGE THAT YOU ARE WAIVING THE RIGHT TO A TRIAL BY JURY. YOU AGREE THAT YOU MAY ONLY BRING A CLAIM IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

If you have a dispute, you agree to first contact us at support@agencyleads.com to attempt to resolve it informally. Any claim that cannot be resolved through negotiation within 120 days shall be resolved by binding, confidential arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, conducted by a single arbitrator in the English language in Florida, unless both parties agree otherwise. The arbitrator shall follow the substantive law of the State of Florida. Judgment on the award may be entered in any court of competent jurisdiction. Each party shall bear its own attorneys' fees and costs except as otherwise provided by the AAA Rules or your service agreement. All claims must be brought within one (1) year after the claim arises (including the 120-day informal period). This provision is governed by the Federal Arbitration Act and survives termination.

Section 15 — Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless AgencyLeads and its directors, officers, employees, shareholders, affiliates, and agents from any and all claims, losses, liabilities, damages, and costs (including attorneys' fees) arising out of or related to: your use or misuse of the Website, software, products, or services; information you submit through the Website; your breach of these Terms or your service agreement; or your violation of any law or the rights of a third party.

Section 16 — Notice and Takedown; DMCA

If you believe that materials on the Website infringe a copyright you own, you may send AgencyLeads a notice requesting removal. Notices and counter-notices should be sent to AgencyLeads LLC, Attn: Legal, 95150 Starling Court, Fernandina Beach, FL 32034, or by email to support@agencyleads.com. These Terms incorporate our DMCA Policy by reference.

Section 17 — Third-Party Links

The Website may contain links to other websites. AgencyLeads is not responsible for and does not verify the accuracy of content on any third-party site, and assumes no responsibility for the content or functionality of any non-AgencyLeads website to which we link.

Section 18 — Termination

This Agreement takes effect when you click "PAY NOW," "SUBMIT," "PURCHASE," "I ACCEPT," "I AGREE," or a similar button, otherwise submit information through the Website, or begin using the Website, whichever is earliest. If, in our reasonable discretion, you fail to comply with any term of this Agreement or violate any law, we may suspend your access to the Website. Termination of website access does not affect the rights or obligations set out in a signed service agreement, which is governed by its own termination terms. Sections addressing intellectual property, disclaimers, limitation of liability, indemnification, arbitration, and governing law survive termination. Upon termination, you remain responsible for any outstanding payments.

Section 19 — No Waiver

No failure or delay by AgencyLeads in exercising any right under this Agreement operates as a waiver. A waiver is effective only if in writing and signed by AgencyLeads.

Section 20 — Governing Law and Venue

This Agreement and any dispute arising out of or related to it or your use of the Website shall be governed exclusively by the laws of the State of Florida, without regard to its conflicts of laws principles. To the extent any claim is found to be excluded from arbitration, it shall be brought exclusively in the state or federal courts located in Florida, and you consent to the exclusive personal jurisdiction and venue of those courts.

Section 21 — Force Majeure

AgencyLeads will not be responsible for any delay or failure caused by any act of nature or other cause beyond our reasonable control.

Section 22 — Assignment

AgencyLeads may assign its rights under this Agreement at any time without notice. Your rights under this Agreement cannot be assigned without AgencyLeads' express written consent.

Section 23 — Electronic Signature

You agree that we may communicate electronically with you, and that such communications, notices, disclosures, and agreements are equivalent to writing and have the same force and effect as if signed.

Section 24 — Changes to the Agreement

We reserve the right, at our sole discretion, to update, change, or replace any part of this Agreement by posting updates to our Website. Your continued use of the Website following any changes constitutes acceptance of those changes.

Section 25 — Additional Representations and Warranties

You represent and warrant that you are at least eighteen (18) years of age; that you own, operate, or have the right to bind the business for which you are using the Website; and that you have read and agree to this Agreement. You represent that AgencyLeads has the right to rely on all information you provide, and that AgencyLeads may contact you and your business by email, telephone, or mail for purposes including follow-up calls, satisfaction surveys, and inquiries about orders you placed or considered placing.

Section 26 — Severability

If any provision of this Agreement is found invalid or unenforceable, the remaining provisions shall continue in full force and effect, and such provision shall be modified or severed only to the extent necessary to make it enforceable.

Section 27 — Entire Agreement

These Terms, together with our Privacy Statement and (where applicable) your signed service agreement, constitute the entire agreement between you and AgencyLeads regarding your use of the Website, and supersede any prior agreements or communications. In the event of a conflict between these Terms and a signed service agreement regarding the services, the service agreement controls.

Section 28 — Contacting Us

If you have questions about these Terms, contact AgencyLeads by email at support@agencyleads.com or by mail at AgencyLeads LLC, 95150 Starling Court, Fernandina Beach, FL 32034.